Denise Faye Capuyan
Amazon & E-commerce Operations Specialist | Marketplace Support | Customer Service
E-commerce Operations Specialist with 7+ years of experience supporting Amazon, Shopify, Walmart, and Vendor Central accounts. Skilled in marketplace operations, customer support, FBA reimbursements, product listings, inventory management, and administrative support in fast-paced remote environments.
Skills
- Ecommerce Operations
- Amazon FBA Reimbursement & Case ManagementAmazon FBA Reimbursement & Case Management
- Product Listing ManagementProduct Listing Management
- Customer Support ServiceCustomer Support Service
- Executive AssistanceExecutive Assistance
- CRM & Data ManagementCRM & Data Management
- Data Entry SpecialistData Entry Specialist
About Me
I’m an eCommerce Operations Specialist with 7+ years of experience working behind the scenes of online businesses, with a strong focus on Amazon and marketplace operations.
My experience goes beyond simply updating listings or completing admin tasks. I’ve worked directly with Seller Central and Vendor Central, managing product catalogs, ASINs and SKUs, FBA inventory, reimbursements, account health issues, compliance cases, customer concerns, and day-to-day marketplace operations. I’ve also supported Shopify stores with orders, returns, fulfillment, and customer service.
I’m comfortable working through problems that require investigation, follow-up, and attention to detail, whether that means reconciling inventory, resolving a listing issue, following up on an Amazon case, or making sure a customer’s concern is properly handled.
I work best in fast-paced remote environments where I can take ownership of tasks, keep things organized, communicate clearly, and make sure important details don’t get missed.
Work Experience
Aug 2021 - Apr 2026
E-commerce Support Virtual Assistant
CDX Inc.
Managed Amazon Seller Central operations, FBA reimbursements, and case
escalations.
Generated inventory and reimbursement reports to support account performance.
Resolved customer inquiries, refunds, and negative feedback while maintaining high
customer satisfaction.
Supported influencer requests, administrative tasks, and social media engagement.
Aug 2023 – Dec 2024
Ecommerce Virtual Assistant
Ora Organic
Handled customer inquiries via email and chat.
Processed orders, refunds, replacements, and shipment tracking.
Maintained CRM records and supported product listing updates.
Dec 2020 – Aug 2021
Amazon Ecommerce Virtual Assistant
Ejam
Optimized Amazon product listings, backend keywords, and A+ Content.
Supported compliance, reporting, and administrative case follow-ups.
Feb 2018 – Dec 2020
Amazon Virtual Assistant
Monoprice Inc.
Supported Amazon multi-marketplace operations (CA, AU, MX, EU).
Created and optimized product listings, variations, and catalog content.
Managed Vendor Central returns, shortages, chargebacks, and RMA disputes.
ADDITIONAL INFORMATION
Supported 6+ Amazon marketplaces
Maintained 95%+ response SLA
Processed high-volume reimbursement claims
Dec 2016 – June 2021
Data Entry Specialist | Product Researcher | Social Media Manager
Education
2005-2009
BSC Management
Holy Cross of Davao College
Selected Work
Amazon FBA Reimbursement
Recovered over $294,000 in Amazon FBA reimbursements between 2021 and 2026 by investigating lost, damaged, and misclassified inventory, shipment discrepancies, and incorrect FBA fees. Managed end-to-end reimbursement cases through Amazon Seller Central, performed inventory reconciliation, analyzed fulfillment reports, and worked with Amazon Support to maximize recoveries while maintaining accurate inventory records and operational efficiency.
Amazon Compliance & Account Health Expertise
Demonstrated hands-on experience managing Amazon Product Compliance, Dangerous Goods classification, SDS submissions, restricted products, and Account Health cases across multiple marketplaces. Helped brands resolve compliance issues, maintain listing health, and avoid operational disruptions in the US, Canada, UK, Germany, Australia, and Japan.
Product Listing Optimization
Managed Amazon product listings from backend attributes and search terms to titles, bullets, images, variations, and A+ Content. Keep listings accurate, compliant, and aligned with Amazon’s catalog requirements.
Customer Support & Case Resolution
Handled customer enquiries and operational issues across eCommerce channels, investigating the issue, coordinating with the appropriate team, and following through to resolution.